VERY BAD CUSTOMER SERVICE. I ORDERED A BEDROOM SUIT, THE TRUCK ARRIVED WITH THE DRIVER, NO ONE ELSE.
THE LOAD FELL OFF A 5' LIFT GATE ON TO THE STREET. I REFUSED THE DELIVERY EVEN THOUGH THE DRIVER SUGGESTED THE BOXES WERE DAMAGED, NOT THE FURNITURE INSIDE..SERIOUSLY? FROM A 5 FOOT FALL? I ASKED THE COMPANY TO REIMBURSE ME THE $75 I PAID THE EXTRA MOVING COMPANY TO BE THERE TO MOVE THE FURNITURE INTO THE HOUSE (THEY CAME OUT TO THE HOUSE BUT I HAD TO REFUSE THE SHIPMENT).
HOMELEGANCE NEVER ANSWERED ANY OF MY QUESTIONS AND ALL THEY WANTED TO KNOW IS WHEN TO RESHIP!!!
BEWARE OF THE COMPANY, IT'S AN ONLINE ONLY COMPANY, CUSTOMER SERVICE IS APPARENTLY A CALLING CENTER AND FILING A DAMAGE CLAIMS IS A JOKE. BE CAREFUL DEALING WITH THIS COMPANY!
This reviewer shared experience about problem with delivery and wants this business to offer any options to resolve the issue as the author lost $1575. This person is overall dissatisfied with Homelegance. The most disappointing about homelegance shipping service at Homelegance was furniture damage claims unresponsive, emails impersonal - very robotish and company is not customer service oriented Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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