Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

After searching around for the perfect bedroom we final made the decision to purchase from Homelement. Once the order was placed we were notified that the furniture was not in stock but would in be within 2 weeks.

On week 2 we receive an additional email in regards to our order being delayed another 2-3 weeks. Today we were notified that the products were damaged and it would be an additional 3 weeks before they are able to ship order. Homelement is no more than a middleman as they order the furniture from another vendor and drop shipment.

After waiting so long to receive my order the only advise they could offer was to cancel the order. Highly disappointed and will never do business with this company ever again!

Product or Service Mentioned: Homelegance Furniture Set.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Price reduction.

I liked: Lots of good looking products.

I didn't like: Company is not customer service oriented, Does not care about customers.

Company wrote 0 public responses to the review from May 15, 2017.
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